Register a Complaint

Please note: Before making a complaint, please read the Consumer Questions information below carefully. If you are unsure and want advice please contact us.

Consumer Questions

Making Your Complaint with the ANZCP

It is best to take action as soon as you can after the incident or concern arises. When you mention the issue to the ANZCP, be as specific as possible. It helps to write down the date and time of the incident, where it happened, the names of the people involved, and what happened during the conversation. Set a positive tone for the conversation by being as calm and clear as possible, outline the outcome you want or what you want the ANZCP to do. At the end of the discussion, ask the ANZCP for a date when you can expect a response. Make sure we have your current telephone number, email address, or mailing address so we can get back to you.

What to Expect

You should feel like your complaint is being taken seriously
You should know who will contact you about your complaint and when they will contact you
You should have your complaint responded to within a reasonable timeframe – approximately 30 days
You should be kept up to date on progress regularly if your complaint takes more than 30 days to resolve.

What can I Complain About?

You may complain if:

Services were delivered inadequately, negligently, or if significant errors were made during their delivery
The service provider treated you in a rude or disrespectful manner
Abusive treatment, whether physical, verbal, or sexual
The care provider failed to respect your rights.

Are There Exceptions?

Yes. We cannot process complaints about: